Pre-Login

UTC Connect is an online information portal that was specially developed for Public Mutual's UTCs and PRCs. UTCs/PRCs are highly encouraged to log in to this portal to monitor their business as well as to keep themselves updated on the Company’s latest announcements, news and more.

Access to UTC Connect is available free of charge to all UTCs/PRCs upon successful registration as a UTC Connect subscriber.

Access outside Malaysia
UTCs/PRCs can access to Public Mutual UTC Connect from outside of Malaysia/ overseas to view information. However, if UTCs/PRCs wish to perform any transactions they are required to have a Malaysian mobile service number and access to international call roaming service in order to receive the PAC.

How do prospective UTCs register for UTC Connect?
During registration as a UTC, the applicant would complete details required for sign up of UTC Connect services as it has been incorporated into the UTC's Application Form. The UTC Connect application will be processed within 3 working days upon the issuance of new UTC Code.

Go to [How to access UTC Connect upon new application?] for more info.

How do existing users reapply for UTC Connect?

Go to [Forget UTC Connect User ID and/or Password] for more info.

Once the UTC Connect account (i.e. user id and password) is processed, an email notification* with the subject line ‘UTC Connect Access’ from ‘utcconnect@publicmutual.com.my’ will be sent to UTCs/PRCs’ registered email address.

UTCs/PRCs can perform first time login and simultaneously set up a new user ID and password according to the simple step-by-step guide provided in the email:-

Step 1

:

Log in to www.publicmutualutcconnect.com.my

Step 2

:

Click on the hyperlink - 'Click here to register UTC Connect online!'.

Step 3

:

Enter all the information required.

a.		For prospective UTCs who had just received their UTC Code i.e. Your UTC Connect 'User ID' will be defaulted to UTC Code. The default user ID can be found from the email notification.
b.		For existing users, their new user ID contain variable numbers generated by the system. Therefore, existing users must refer to the latest email notification for new User ID.

Thereafter, tick the 'Terms and Conditions' checkbox and click on 'Agree' button after going through the ‘Terms and Conditions’.

Step 4

:

Click on 'Next' button to proceed.

Step 5

:

Enter all the information required (Verification Code will be sent to your registered email) and then click on the hyperlink - 'Request PAC' to obtain the PAC No. from your registered mobile number.

Step 6

:

Click on 'Confirm' button to complete the process.

Upon the successful login, UTCs/PRCs may browse through UTC Connect and get the latest info and update from Public Mutual.

Notes:-

*If UTCs/PRCs didn’t receive the email notification, they may opt for either one of the following methods:-

Try to search if the email subject line ‘UTC Connect Access’ from ‘utcconnect@publicmutual.com.my’ is in the Spam/ Junk folder.
Check if the email address registered with us is correct. Recruiter can check on the downline’s registered email address in their CAMS2. If it’s correct then UTCs/PRCs may proceed to item (3) below.
Proceed to click on 'Click here to register UTC Connect online!' at the login page (www.publicmutualutcconnect.com.my) to perform first time login and also simultaneously set up a new user ID and password.

1. Reset via UTC Connect login page

Forget UTC Connect User ID and Password

You will need to perform the following to reset UTC Connect User ID and Password online:-

Step 1	:	Login to www.publicmutualutcconnect.com.my
Step 2	:	Click on the hyperlink - 'Forgotten your user id and password? Click here'.
Step 3	:	Enter all the information required. Thereafter, tick the 'Terms and Conditions' checkbox and click on the 'Agree' button after going through the ‘Terms and Conditions’.
Step 4	:	Click 'Next' to proceed.
Step 5	:	Enter all the information required (Verification Code will be sent to your registered email) and then click on the hyperlink - 'Request PAC' to obtain the PAC No. from your registered mobile number.
Step 6	:	Click 'Confirm' to complete the process.

Forget UTC Connect Password

You will need to perform the following to reset UTC Connect Password online:-

Step 1	:	Login to www.publicmutualutcconnect.com.my
Step 2	:	Click on the hyperlink - 'Forgotten your password? Click here'.
Step 3	:	Enter all the information required. Thereafter, tick the 'Terms and Conditions' checkbox and click on the 'Agree' button after going through the ‘Terms and Conditions’.
Step 4	:	Click 'Next' to proceed.
Step 5	:	Enter all the information required (Verification Code will be sent to your registered email) and then click on the hyperlink - 'Request PAC' to obtain the PAC No. from your registered mobile number.
Step 6	:	Click 'Confirm' to complete the process.

2. Reset by submitting the UTC Connect Application Form

Complete the UTC Connect Application Form available at any Public Mutual branch. The UTC Connect application will be processed within 3 working days upon Public Mutual Headquarters receives the application form from the branch. Go to [How to access UTC Connect upon new application?] for the next step.

Notes:-

Password Criteria
- Password must be at least between 8 to 12 characters long.
- Password must contain combination of alphabet (upper and lower case), special character(!@#$%) and numeric characters only.
- Password is case sensitive, e.g. "APPLE123" is different from "apple123".

User ID is not case sensitive.

Existing user ID and password can still be used even though UTCs/PRCs did not login for a long time e.g. more than 1 year. However, UTCs/PRCs are advised to change the password every 6 months due to security reasons.

UTCs/PRCs are given only three (3) attempts to log in to UTC Connect using correct user ID and password. If the third attempt is still unsuccessful, the user ID and password will be locked for security reasons. Therefore, UTCs/PRCs will need to reset the user ID and/or password online.

Error Message

What should UTCs/PRCs do when they encounter such a message?

Authentication failed: Please call our Agent Service Hotline at 03-2022 6300 for further assistance.

UTCs/PRCs may

a.		Reset the user ID and password via the UTC Connect login page. Go to [Forget UTC Connect User ID and/or Password] for more info.

		OR

b.		Reset the password via the UTC Connect login page. Go to [Forget UTC Connect User ID and/or Password] for more info.

Invalid entry. Please call our Agent Service for further assistance.

UTCs/PRCs may receive the message when resetting their user ID and/or password online due to wrong information being entered. UTCs/PRCs are required to enter correct information before they are allowed to go to the next step.

We are unable to process your request at this time. Please try again later.

UTCs/PRCs may receive the message when resetting their user ID and/or password online due to 3 failed attempts, i.e. wrong information was entered. Hence, UTCs/PRCs may try again to reset their user ID and/or password after 30 minutes upon receiving the message.

Username already taken.

UTCs/PRCs may receive the message when resetting their user ID and/or password online due to the same User ID found in our record. UTCs/PRCs may retry using a different user ID.

Invalid Pac No. Pac will be expired in 60 second.

UTCs/PRCs may receive the message when resetting their user ID and/or password online due to the wrong PAC number being entered or the PAC number entered has expired, i.e. it exceeds 60 seconds from the receiving time. Hence, UTCs/PRCs are required to request a new PAC number.

1.

What should UTCs/PRCs do when they encounter an error message "Invalid OTP" despite correct One-Time-Password (OTP) was entered?

	a)		Accurate Time Synchronization: The OTP generated by the UTC@Work secure token is highly time-sensitive. A difference of one minute (example, 11:30am on phone and 11:31am on PC) can affect successful verification. As such, it is crucial for UTC/PRC to ensure that the date, hour, and minute on UTC/PRC's phone and computer are identical and synced to the internet’s time.

	b)		Secure Token Re-registration: If synchronizing clocks does not resolve the issue, UTC/PRC may try re-registering the UTC@Work secure token on their device. This process refreshes the token and can resolve underlying synchronization problems.

Notes:-

For UTCs/PRCs to access Investor Portfolio via Investor Engage, they must register for a Secure Token through UTC@Work to obtain OTP.
OTP should not be disclosed with anyone for security reasons.

Is Public Mutual UTC Connect secure?
Public Mutual is committed to high standards of security and confidentiality. We have put in place an industrial strength security framework to ensure that you can use Public Mutual UTC Connect with full confidence.

All your information transmitted over the Internet is encrypted to ensure confidentiality and data integrity. This strong encryption prevents eavesdropping and unauthorized alterations to the information that you transmitted.
Can I access Public Mutual UTC Connect using a public PC?
We do not recommend accessing UTC Connect using public/shared PCs and public Wi-Fi hotspots. These mediums are not secure and may expose yourself to security risk which the computer may be infected by malicious program, rootkit, viruses or spywares.
What is the recommended browser?
Best viewed in Microsoft Edge.
What should I do if I experience a slow response while accessing the internet?
The slow response you are experiencing could be caused by any of the following reasons:
1. You may not be using the recommended browser, operating system or hardware
2. Your Internet Service Provider, Local Area Network (LAN) or our system may be experiencing heavy traffic
3. Your computer may be infected by malicious programs, rootkit, viruses or spywares
4. Your browser’s cache memory may be cluttered.
View below to check how you can clear your browser’s cache.
Do I need to clear cache memory after I have finished my Public Mutual UTC Connect session?
Yes, it is recommended to clear cache with all sensitive sites. Or alternatively, you could perform browsing with incognito/private mode with internet browser.

You can clear your browser’s cache memory as per follows:

For Microsoft Edge:
Click the “Tool menu” (three dotted lines in the upper-right corner)
Click “setting”
Click “Privacy, search, and services”
Under Clear browsing data, select Choose what to clear
Check boxes for “Cached images and files” and “Cookies and other sites data”
Click “Clear now”
Close and reopen your Edge

For Mozilla Firefox:
Select “Tools” (located at the top of your browser’s window)
Choose “Options”
Click “Privacy & Security”
Click “Clear Data” under the “Cookies and Site Data”
Check the box for “Cached Web Content”
Click “Clear”
Close and reopen your Mozilla Firefox

For Google Chrome:
Click the “Tools menu” (three dotted lines in the upper-right corner)
Click “More tools” > “Clear browsing data”
Choose time range. Select “All time” to delete everything
Check boxes for “Cookies and other site data” and “Cached images and files”
Click “Clear data”
Close and reopen your Google Chrome

For Safari
Click on “Safari” on the top menu bar
Click “Preferences”
Click “Privacy tab”
Click “Manage Website Data”
Click "Remove All"
Click "Remove Now"
Close and reopen your Safari
What if my computer crashes or gets disconnected from the Internet when I am in the middle of performing a transaction?
1. If you are in the middle of transaction when the crash or disconnection happened, you should reboot and connect your computer or use another computer to login into your account, or reconnect to the internet again and check for any pending transaction (or)
2. Contact Agent Service Hotline at 03 - 2022 6300 for further assistance.
What if I leave Public Mutual UTC Connect screen idle for a period of time?
For security reason UTC is recommended to logout and not to leave the UTC Connect page idle to prevent misuse or unauthorized access.
Do I need to enable "cookies" in my browser when using Public Mutual UTC Connect Services?
Please enable cookies when using Public Mutual UTC Connect Services.
Can I use browser other than Microsoft Edge?
Yes. However, we recommend you to use Microsoft Edge for best view.

What is (PAC)?
Personal Authentication Code (PAC) is a system generated authentication code which is unique and acts as an additional layer of security to protect your online transaction.
What if the PAC does not transmit to your mobile phone after numerous attempts of requesting for PAC?
Failure of PAC not successfully transmitted via SMS could be due to the following possibilities:-
1. UTC's mobile number may differ from the mobile number registered with Public Mutual. UTC is required to update your latest mobile number by submitting the "UTC's Mobile Number Amendment" form personally at any of our servicing branches.
2. UTC may have been blocked from receiving SMSes from short code of 66300. UTC may call the respective telecommunications company to uplift the block.
3. Please check with telco if you have not receive PAC after couple of attempts.
Alternatively, UTCs may contact Agent Service Hotline at 03-2022 6300 for further assistance.

Frequently Asked Questions